FAQ

What is your processing time?

every item is handmade to order so processing times vary by item, but we typically ship out within 5-10 business days so you can get your goodies asap! processing may take an additional 5-10 business days during sales and holidays.

What is your return policy?

All discounted purchases are final sale. See the next jewelry pair FAQ for questions regarding damaged jewelry.

Can you repair my jewelry?

we ensure a 30 day warranty on all our pieces. If your chain or ring breaks please contact us within the 30 days (from marked delivery) and we will replace it for free with proof of failure after the damaged item has been sent back. Shipping labels are not provided.

My stones look different than the ones in the photo.

Each piece is made to order and never mass produced so each stone will be unique, just like you!

How do I care for my jewelry?

We use quality 14kt yellow gold fill and sterling silver specifically to endure your lifestyle, much more so than a plated metal. to care for your pieces store them in a dry area when not in use. If you'd like to freshen the polish try warm soapy water and a gentle cloth or Q-tip. To polish you can also keep  Sunshine Polishing Cloth for Sterling Silver & Gold on hand (available on Amazon).

your stone pieces will require further care - please be gentle with these pieces for the longest life as raw stones are sensitive to the elements.

the best way to care for your pieces and prevent discoloration is by wearing your jewelry. If you won’t be wearing your jewelry, don’t leave it out! When oxygen comes into contact with jewelry (particularly if stored improperly) they may chemically bond to create an appearance of discoloration. You can polish and clean these pieces, but of course proper care and storage are easier. Store in a cool, dry place in an airtight container – preferably in a tarnish-preventive bag or with a anti tarnish strip but a ziplock works as well! Add one to your order here.

A simple google search will be a big help here too!

I lost an earring!

not a problem, let us know and we will create a half order for you and send you a replacement :)

What if my package wasn't delivered?

if your order's tracking information marks it as delivered and it is not please contact your local USPS. They will be able to track where the package was left. Checking in with your neighbors and family members may be worth it also.

Pine Jewelry Co is not responsible for any lost or stolen packages that have been marked delivered by USPS.

How do I put in my Kennedy's?

They are a snug fit so may take a few tries, but you'll be a pro in no time! The spirals are ear-specific so that they spiral up your ear, they're labeled when shipped but if you mix them up just remember that if they're in the correct ear they'll spiral up it.

Gently pull apart the spiral slightly. Hold them upright/vertically to begin threading the spiral through your piercing. Once the spiral is through your piercing,  start threading in the rest horizontally so it fits snug against your earlobe. Once in, pinch the spiral back together gently and you're all set! 

Please contact us at pinejewelryco@gmail.com regarding returns, exchanges, and repair assessments before shipping them back, and also with any other questions!